AI That Speaks Your Business Language
Deploy a sovereign, intelligent conversation engine that understands complex B2B needs and turns your customer service into a strategic asset.
Moving Beyond Basic, Reactive Chatbots
Standard chatbots fail in specialized B2B industries. They can't handle complex technical questions, leading to frustrated customers and missed opportunities. Fluid Chat is different. It's a strategic conversation engine designed for experts, providing guided, accurate, and secure interactions that strengthen client relationships and deliver real business value.
A Strategic Conversation Engine
Fluid Chat is engineered to be more than a chatbot—it's a core component of your business operations.
Absolute Data Sovereignty
Fluid Chat is deployed within your own private infrastructure (e.g., Azure Cloud), ensuring your sensitive customer and product data never leaves your control. No third-party processing, full GDPR compliance.
Goal-Oriented Journeys
Use our no-code editor to design dynamic conversation flows that guide users to a productive outcome, from identifying the correct spare part to qualifying a complex sales inquiry.
Seamless ERP/CRM Integration
Transform unstructured dialogues into structured data. The agent intelligently collects key information and feeds it directly into your business systems via webhooks and APIs.
Actionable Business Intelligence
Our Watchtower analytics tool identifies knowledge gaps and conversation bottlenecks, providing a data-driven roadmap for continuously improving your knowledge base and customer experience.
Your Data, Your Infrastructure, Your Control
In an era of increasing data privacy regulation, relying on third-party SaaS providers for your customer interactions is a strategic risk. Fluid Chat eliminates this vulnerability. By operating entirely within your infrastructure, you retain full control over security protocols, data residency, and compliance, safeguarding your intellectual property and customer trust.
Drive Measurable Business Outcomes
Fluid Chat isn't just about better conversations; it's about delivering tangible improvements to your bottom line.
60%
Faster Resolution Time
45%
Increase in Lead Quality
35%
Reduction in Support Costs
Seamless Integration with Your Ecosystem
The true power of AI is unlocked when it's connected to your core business systems. Fluid Chat is built for deep integration. Whether it's checking spare part availability in your logistics API, updating a lead's status in your CRM, or creating a support ticket in your service desk, our engine acts as an intelligent automation hub.
Frequently Asked Questions
What kind of knowledge base does Fluid Chat use?
The agent builds a dynamic knowledge base from your own trusted sources. You can upload technical manuals, product catalogs, and repair guides. It also crawls your website to stay current with your latest innovations.
Can we customize the agent's personality and language?
Absolutely. You have full control over the agent's persona, tone, and terminology to ensure it aligns perfectly with your brand identity and quality standards. A final compliance check on every message guarantees brand integrity.
What is the implementation process like?
Our process begins with a deep-dive workshop to understand your business goals. We then co-create the initial conversation journeys with you, manage the deployment into your private cloud, and provide training for your team to manage and evolve the system.
Can Fluid Chat be used for internal purposes, like IT support?
Yes. While its primary design is for B2B customer service, the engine is highly adaptable. It can be configured as an intelligent internal helpdesk for IT, HR, or other departments to improve employee efficiency.
Ready to Implement Sovereign AI?
Let's discuss how Fluid Chat can transform your customer interactions and drive measurable growth. Schedule a consultation with our AI specialists today.
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